Tuli College of Hotel Management






TULI COLLEGE OF HOTEL MANAGEMENT NAGPUR ORGANISED the session on “Conflict Management” under capacity building  .From past 4 years we are organising the Capacity Building Program to develop the professionalism in students.
The session was conducted on 17th  Feb 2022 by Dr. Urvashi Yashroy . She is truly a strong inspiring women .A Senior Professional having 25 years of broad based and progressive experience in  Management,  and General Administration  .She has completed her Ph.D. in hospitality Marketing.

At present she is Director of Tuli College of Hotel Management ,Nagpur . Being a Professor she has received many award for excellence in teaching .

True motivator, educator, teacher, speaker believes in living a life on accelerated pace of learning
She highlighted on Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting Conflict management can be defined as the process of dealing with (perceived) incompatibilities or disagreements arising from, for example, diverging opinions, objectives, and needs. The conflict management process has steps such as identify conflicts, analyse conflict, identify alternative solution, apply conflict resolution technique, choose the best alternative, implement the solution and review the impact .Here are seven-steps for an effective problem-solving process.

  • Identify the issues.
  • Understand everyone's interests.
  • List the possible solutions (options)
  • Evaluate the options.
  • Select an option or options.
  • Document the agreement(s).
  • Agree on contingencies, monitoring, and evaluation.

These 8 causes are generally assumed to be the main reasons conflict can occur in an organisation and we have looked at them in more detail below.

  • Conflicting resources. ...
  • Conflicting styles. ...
  • Conflicting perceptions. ...
  • Conflicting goals. ...
  • Conflicting pressures. ...
  • Conflicting roles. ...
  • Different personal values. ...
  • Unpredictable policies.

conflict management helps to find a middle way, an alternative to any problem and successful implementation of the idea. Problems must be addressed at the right time to prevent conflict and its adverse effects at a later stage

What is Conflict Competence?

Conflict competence is the ability to develop and use cognitive, emotional, and behavioral skills that enhance productive outcomes of conflict while reducing the likelihood of escalation or harm. 
The results of conflict competence include:

  • improved relationships
  • creative solutions, and
  • lasting agreements for addressing current and future challenges. 

Improving your conflict competence involves understanding the dynamics of conflict and your own responses to it, cooling down by managing your emotions, slowing down and reflecting on what is happening in conflicts, and engaging the other person constructively.
Conflict can be very healthy. It increases awareness of problems that exist and provides a reason for finding a better way forward. When conflict is valued it encourages an environment where change is seen as positive – a way of making things better.
Five of the most important benefits which relate to workplace conflict are:

  • Earlier Problem Identification. Workplace conflict can shine a light on deeper problems that need to be addressed. ...
  • Better Problem-Solving. ...
  • Healthy Relationships, Morale and Commitment. ...
  • Improved Productivity. ...
  • Personal Growth and Insight.

Why conflict management is necessary -Well-managed conflict becomes the key to effective communication in high-performing teams. When a manager understands how to manage conflict, team members are not afraid to disagree with one another, challenge and question each other, all in the spirit of finding the best answer and making great decisions.

The aim of the session was to inculcate and understand Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations in which cooperation breaks down and the organization is threatened.